WELCOME TO 11 HONORÉ

WELCOME TO
11 HONORÉ

Sign up to Receive 20% Off Your First Order
and Stay Up to Date on New Arrivals + Special Offers

Sign up to Receive 20% Off
Your First Order and Stay Up to Date
on New Arrivals + Special Offers

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Returns & Exchanges

 

Thank you so much for shopping with 11 Honoré, where luxury has no limits. We are available to answer any questions regarding your order with us.

Please contact our customer service team at 888-636-6767. We are more than happy to assist you from 5 am to 7 pm (PST) Monday through Friday.

You may also reach us via email at [email protected] or visit us at www.11honore.com.

For any fit, fashion or stylist questions, please contact [email protected] and one of our expert stylists will be happy to assist you with building the wardrobe of your dreams.

 

OUR RETURN POLICY

 At 11 Honoré we offer complimentary return shipping for eligible items on US domestic orders. Eligible items are items that are not marked as final sale and must be received unworn, in their original condition with the original tags attached and must be in the courier’s possession within 5 days of the delivery date for a full refund to the original method of payment.

Store Credit + Exchange

Eligible items submitted to the courier’s possession after 5 days, but within 21 days of the delivery date, are only eligible for store credit or for a size exchange.

Swimwear

All swimsuits must be returned in the original condition and packaging with hygienic liners attached. We reserve the right to refuse returns on items that have been worn or altered in any way. 


Damaged Items


Items that are identified as being worn, stained, altered, or without their original tags, are not eligible for return for a refund, store credit, or a size exchange. In these instances, customers will be individually notified and items will be returned.


Final Sale Items

      All hosiery, intimates, and bodysuits are marked as Final Sale and are not eligible for return or exchange.


·      Sale items discounted at up to 50% off their original price are eligible to be returned for store credit [*], which can be used toward a future purchase on 11Honore. Sale items discounted at more than 50% are not eligible for return or exchange.
·      * Unless uniquely noted. Please reference either (a) our product detail page during your checkout experience or (b) your order confirmation email to validate the return eligibility for your items.

*Please reference either (a) our product detail page during your checkout experience or (b) your order confirmation email to validate the return eligibility for your items.

 

Return Handling Time Frame


To ensure returns are received within a timely manner, for domestic returns please adhere to the below courier hand-off dates for your return:

Delivery Day of the Week
Final Courier Hand-Off Date
Monday Saturday*
Tuesday Sunday*
Wednesday Monday
Thursday Tuesday
Friday Wednesday
Saturday Thursday
Sunday Friday

*Packages scheduled for pick-up by Courier will default to first business day of the week (Monday)

Click here to find your nearest package drop-off location.


Request a Domestic Return


To start your complimentary domestic return or exchange:


Please log into your 11honore.com account and click “START A RETURN”. Select the item(s) you wish to return or exchange and the reasons(s) for such return and or exchange.


Upon successful completion of your request, a pre-paid return label will be emailed to the email address associated with your 11 Honore account. Place the items in the original packaging or a new shipping box, and ship using your pre-paid return label. Kindly include your original order receipt.


If you do not have an 11 Honore account, please follow the return process online by visiting https://11honore.returnly.com/. Instruction prompts will guide you through the process.


If your requested exchange item is available, your new order will be processed once we receive your return at our warehouse. Our Customer Service team will reach out immediately if we are not able to accommodate your request.
Returns not in compliance with 11 Honore’s return policy will be subject to a restocking fee or returned to the customer.


INTERNATIONAL RETURNS

Refund Eligibility


Eligible items are items that are not marked as final sale and must be received unworn, in their original condition with the original tags attached and must be in the courier’s possession within 14 days of the delivery date for a full refund to the original method of payment, less a $50 flat rate return and processing fee and any initial taxes and duties charged. Please note that at this time, 11 Honoré does not offer exchanges on international purchases.

 

Store Credit Eligibility


Eligible items submitted to the courier possession after 14 days, but within 21 days of the delivery date, are only eligible for store credit, less a $50 flat rate return and processing fee and any initial taxes and duties charged. Please note that at this time, 11 Honoré does not offer exchanges on international purchases.

 

Request an International Return


To request an international return please contact our Customer Service team immediately upon receiving your order and trying it on at home.


Customer Support may be reached via email at [email protected] or via phone at 1-888-636-6767. Phone support is available Monday thru Friday from 5AM to 7PM PST. Our Customer Service team will work with our international courier to schedule a package pickup for you. Please note, that any and all commercial invoices must be included in your return shipment.


Refunds


Return eligible Items that are received in their original condition, undamaged, at our fulfillment center are typically processed and refund applied within 2-3 business days after they arrive.
• Refunds to Original Method of Payment will be available within 5-7 business days once funds are released, depending on your financial institution. This can vary greatly between card issuers.
• Refunds for Store Credit will be available within 24 hours on your account.


To our international customers, please note that any pre-paid duties and taxes will not be refunded directly by 11 Honore for any returned items. Please contact your governmental agency for information on the refund process.

For our Afterpay customers, any questions or issues with your Afterpay refund process, may be directed to Afterpay customer Support at https://help.afterpay.com/hc/en-us/requests/new Monday through Saturday 5AM to 5PM (PST) or feel free to call the Afterpay Customer support line 855-289-6014.

 

Store Credit


Store credit is provided in the form of a gift card which can be used toward a future purchase on 11honore.com, without a time limitation. Your gift card will be emailed to the email associated with your order and your 11 Honore account.

 

Additional Questions


Contact our Customer Experience team at 888.636.6767 between the hours of 5am and 7pm PST, Monday through Friday. You may also email your questions to us at [email protected]


For any fit, fashion or stylist questions, please contact [email protected] and one of our expert stylists will be happy to assist you with building the wardrobe of your dreams.

 

SHIPPING

We strive to ensure all orders are handled in a timely and efficient manner. Should you have any questions or concerns regarding your order delivery date, please contact our Customer Service team.

· Orders placed Monday through Thursday before 1 PM PST with overnight service will be shipped that day.

· Orders placed Friday before 1 PM PST with overnight service will be shipped that day with an estimated delivery on the next business day for orders within the US. Kindly note that we do not currently offer Saturday or Sunday delivery.

· Orders placed Monday through Friday with complimentary ground service will be shipped within 24 hours of placing the order.

 

Service Levels

For orders shipping within the US, we offer 3 shipping options to our customers:

· Standard (3-6 business days) - Complimentary

· Expedited (2 business days) - Charges apply and are based on the destination address.

· Next Day (1 business day) - Charges apply and are based on destination address.

For orders shipping outside of the US, we charge shipping based on destination address which will be calculated at checkout. We ship to most countries around the world. All international orders are shipped Delivered Duty Paid (DDP), meaning duties and taxes will be charged at checkout. Duties and taxes will not be refunded directly by 11 Honoré for any returned items. Please contact your governmental agency for the refund process.

*Kindly note that we are unable to accommodate shipments to PO Boxes or APO Addresses at this time.

 

Order Tracking

Once your order is on its way, you will receive a shipment confirmation email with tracking details for your order. You can track its progress along the way using the FedEx website or by reaching out to our Customer Service team.