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Returns & Exchanges

Thank you so much for shopping with 11 Honoré, where luxury has no limits. We are available to answer any questions regarding your order with us. Please contact our customer service team at 888-636-6767. We are more than happy to assist you from 8 am to 10 pm (EST) Monday through Friday. You may also reach us via email at support@11honore.com or visit us at www.11honore.com.

For any fit, fashion or stylist questions, please contact stylist@11honore.com and one of our expert stylists will be happy to assist you with building the wardrobe of your dreams.

 

Our Return Policy

At 11 Honoré we offer complimentary return shipping for domestic orders within the US and are pleased to accept returns that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 14 days from the date of your order ship date. We are happy to offer International returns for a $50 flat return and processing fee under the same conditions.

While we currently do not offer international exchanges, we are pleased to exchange your domestic purchase for a different size in the same style.

Please note sale items discounted at or more than 50% are deemed final sale and are not eligible for return or exchange unless uniquely noted. Please reference our product detail page during your checkout experience or your order confirmation email to validate the return eligibility for your items.

 

Requesting a Return

DOMESTIC ORDERS

To start your complimentary domestic return or exchange:

Please log into your 11honore.com account and click “START A RETURN”.    Select  the item(s) you wish to return or exchange and the reasons(s) for such return and or exchange.

Upon successful completion of your request, a pre-paid return label will be  emailed to the email address associated with your 11 Honore account. Place the items in the original packaging or a new shipping box, and ship using your pre-paid return label. Kindly include your original order receipt.

 

If you do not have an 11 Honore account, please follow the return process online by visiting https://11honore.returnly.com/. Instruction prompts will guide you through the process.

Once your return has shipped, kindly allow our Customer Service team seven (7) to ten (10) business days to process your refund or exchange request.

If your requested item is available, your new order will be processed once we receive your return at our warehouse. For immediate exchange needs please contact our Customer Service team via email or phone, and they can surely assist you. Our Customer Service team will reach out immediately if we are not able to accommodate your request.

 

INTERNATIONAL ORDERS

We are happy to offer International returns for a $50 flat return and processing fee. At this time, 11 Honore does not offer international exchanges.

To request an international return please contact our Customer Service team immediately upon receiving your order and trying it on at home. Customer Support may be reached via email at support@11honore.com or via phone at 1-888-636-6767. Phone support is available Monday thru Friday from 8AM to 10PM EST. Our Customer Service team will work with our international carrier to schedule a package pickup for you. Please note, that any and all commercial invoices must be included in your return shipment.

Refunds

If your item(s) are eligible for a refund, our Customer Service team will process your return back to the original form of payment. Kindly allow two (2) to three (3) business days for the refund to appear on your bank and or credit card statement. To our international customers, please note that any pre-paid duties and taxes will not be refunded directly by 11 Honore for any returned items. Please contact your governmental agency for information on the refund process.

For our Quadpay customers, any questions or issues with your Quadpay refund process, may be directed to Quadpay Customer Support at https://help.quadpay.com/hc/en-us

For our Afterpay customers, any questions or issues with your Afterpay refund process, may be directed to Afterpay customer Support at https://help.afterpay.com/hc/en-us/requests/new  Monday through Saturday 5AM to 5PM (PST) or feel free to call the Afterpay Customer support line 855-289-6014

Store Credit

If your item(s) are eligible for store credit, our Customer Service team will process your store credit in the form of a gift card which can be used toward a future purchase on 11honore.com, without a time limitation. Your gift card will be emailed to the email associated with your order and your 11 Honore account.

 

 

Shipping

 

Shipping Policy

We strive to ensure all orders are handled in a timely and efficient manner. Should you have any questions or concerns regarding your order delivery date, please contact our Customer Service team.

· Orders placed Monday through Thursday before 2 PM PST with overnight service will be shipped that day.

· Orders placed Friday before 2 PM PST with overnight service will be shipped that day with an estimated delivery on the next business day for orders within the US. Kindly note that we do not currently offer Saturday or Sunday delivery.

· Orders placed Monday through Friday with complimentary ground service will be shipped within 48 hours of placing the order.

Service Levels

For orders shipping within the US, we offer 3 shipping options to our customers:

· Standard (5-10 business days) - Complimentary

· Expedited (2-4 business days) - Charges apply and are based on the destination address.

· Overnight (1-2 business days) - Charges apply and are based on destination address.

For orders shipping outside of the US, we charge shipping based on destination address which will be calculated at checkout. We ship to most countries around the world. All international orders are shipped Delivered Duty Paid (DDP), meaning duties and taxes will be charged at checkout. Duties and taxes will not be refunded directly by 11 Honoré for any returned items. Please contact your governmental agency for the refund process.

*Kindly note that we are unable to accommodate shipments to PO Boxes or APO Addresses at this time.

Order Tracking

Once your order is on its way, you will receive a shipment confirmation email with tracking details for your order. You can track its progress along the way using the UPS website or by reaching out to our Customer Service team.