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Customer Service

Thank you so much for shopping with 11 Honoré, where luxury has no limits. We are available to answer any questions regarding your order with us. Please contact our customer service team at 888-636-6767. We are more than happy to assist you from7 am to 9 pm (CST) Monday through Friday. You may also reach us via email at [email protected] or visit us at www.11honore.com.

OUR RETURN POLICY

We offer complimentary return shipping at 11 Honoré and are pleased to accept returns that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 21 days from the date of delivery.

Exchanges

If you would like to exchange for a different size or style. Please select store credit. Your account will be credited by one of our team members ASAP and you can then order your replacement items

Please include the original packing slip so that we may easily locate your order for refund.

If original packing slip is not available, please write your order number clearly on the box. 

A refund to the original payment method or for store credit is available on returns that meet the above requirements.

11 Honoré will do our best to accommodate all returns and exchanges in a timely manner.

Thank you for shopping with us!



Return Instructions

You will need the email with which you ordered to begin a return. If you do not have this please check your 11 Honoré order confirmation email.

 

1. Visit our returns portal at https://11honore.returnly.com/

Enter your email and you will receive in your inbox an email which will allow you to begin the 

Select which items you would like to return.

Select whether you would like store credit, or refund to original form of payment.

If you would like to exchange please note this in your return request.

Once your order is received you will be credited in full for your refund and our Support Specialists will send you an invoice for the new item if available.

You will receive a prepaid shipping label which you may print and affix to your shipping box for return.

Once the item is received at our warehouse and inspected you will receive a reimbursement for your item.


Thank you!


Our return address is:
3325 Manitou Court
Mira Loma, CA 91752

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Join The Size-Inclusive Style Movement!

Stay connected to fashion news, special offers and exclusive first looks at new product.

Enter your email to save 15% on your next purchase