Delivery

 

COVID-19 DELAYS

Our third-party shipping partners may encounter delays due to the ongoing COVID-19 health crisis. We encourage you to place time sensitive orders or gifts as early as possible.

FULFILLMENT COMMITMENTS  

  • Orders placed Monday through Thursday before 1 pm (PST) with standard next day service or two day service will be processed and shipped that same day with an anticipated delivery on promised day, no later than 8 pm depending on destination address.
  • Orders placed Friday before 1 pm (PST) with next day service or two day service will be processed and shipped that same day with an estimated delivery on the next promised business day no later than 8 pm depending on destination. Kindly note that we do not currently offer Saturday or Sunday delivery.
  • Orders placed Monday through Friday with complimentary standard ground service will be shipped within 24 hours of placing the order.
  • Certain brands and items require 2-3 weeks to process and ship, and may ship directly from the vendor. If your order includes one or more items that require 2-3 weeks to process and ship, your entire order will ship together when all items are available. Items which ship directly from the vendor will arrive separately from the rest of your order.

SPECIAL ORDER ITEMS

Production and shipping times vary among Special Order and Made-to-Order items, and is listed on the product detail page(s) on 11honore.com. Please contact [email protected] with any questions or concerns before placing your order. 

    SERVICE LEVELS  

    For our Domestic customers, we offer three service levels with our preferred shipping partner FedEx.  

    • Complimentary standard ground shipping with anticipated transit time between three and six business days.  
    • Standard two-day shipping with anticipated transit time of two business days for a flat rate of $35 USD.  
    • Standard next day shipping with anticipated transit time of one business day for a flat rate of $50 USD.  

    Upgraded shipping costs are nonrefundable.

    Kindly note we do not offer a guaranteed early morning delivery for any of our service levels. Please reach out to our Customer Experience team in the event you need any type of service level upgrade, and we will do our best to accommodate your needs.  

     

    For our international customers, we offer a priority service level for a flat rate of $50 USD for customers shipping to Canada and $95 USD for the rest of the world. Our preferred shipping partners include FedEx and DHL, and we ship to most countries with anticipated transit times of three to five business days. Please allow additional business days for the customs clearance process. Absent any country -specific regulations, we ship our orders DDP or delivered duty paid. In efforts to be as transparent as possible with our customers, the calculated duty and tax amounts, and shipping fees will be visible during the checkout process.
     

    SIGNATURE REQUIREMENT   

    We strive to take great care when processing and shipping you order. Therefore, orders valued at $500 USD and above will require a signature upon deliver to release your shipment. In the event your delivery is lost, stolen or excessively delayed, please contact our Customer Experience team as soon as possible and we will do our best to resolve the issue and locate your delivery.  

     

    DELIVERY RESTRICTIONS 

    We are unable to accommodate shipments to PO Boxes or APO addresses, or weekend deliveries. 

    ORDER TRACKING 

    We hope you are as excited as we are for you to receive your order. Once your order is in transit, you will receive a shipment confirmation email with the tracking details. You may track the delivery status along the way by using the FedEx website at www.fedex.com or the DHL website at www.dhl.com, depending on carrier. Our Customer Experience team is also available to answer any questions about your delivery.